Privacy Policy

Effective Date: February 13, 2026
Last Updated: February 13, 2026

NPZ Helpline - Emotional Health Treatment ("NPZ," "we," "our," or "us") is committed to protecting the privacy of all individuals who visit our website or receive treatment at our addiction treatment center located at 394 E Main St, Ventura, CA 93001. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at npzhelpline.space or interact with our facility.

1. Information We Collect

Information You Provide Directly

• Name, email address, phone number, and mailing address when you contact us or request information
• Insurance information when you request insurance verification
• Health and medical information provided during the admissions process
• Any other information you voluntarily provide through phone calls, emails, or forms

Information Collected Automatically

• Browser type and version
• Operating system
• IP address and general location data
• Pages visited on our website and time spent on each page
• Referring website or source
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries about addiction treatment services at our Ventura facility
• To process admissions applications and insurance verifications
• To provide and improve our treatment services
• To communicate with you about your treatment or our services
• To comply with legal and regulatory obligations
• To improve our website and user experience
• To protect the safety and security of our patients, staff, and facility

3. HIPAA Notice — Protected Health Information

NPZ is a healthcare provider subject to the Health Insurance Portability and Accountability Act (HIPAA). We take the protection of your Protected Health Information (PHI) seriously.

• PHI includes: medical records, treatment plans, diagnoses, billing information, and any other individually identifiable health information created or maintained by our facility
• PHI is protected by: federal HIPAA regulations, California state health privacy laws, and 42 CFR Part 2 (federal regulations governing the confidentiality of substance use disorder patient records)
• We will not disclose PHI without your written authorization except as required by law, for treatment purposes, for payment processing, or for healthcare operations as defined by HIPAA

Your Rights Under HIPAA

• Right to access your medical records
• Right to request corrections to your health information
• Right to an accounting of disclosures of your PHI
• Right to request restrictions on certain uses and disclosures
• Right to receive communications by alternative means or at alternative locations
• Right to receive a paper copy of this notice

4. 42 CFR Part 2 — Substance Use Disorder Records

Records relating to your treatment for substance use disorders at NPZ are protected under federal regulation 42 CFR Part 2. These records receive additional protections beyond standard HIPAA requirements. We cannot disclose that you are or were a patient at our facility, or any information about your substance use disorder treatment, without your specific written consent, except in limited circumstances as permitted by law (such as medical emergencies or court orders).

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your consent: When you provide written authorization
• For treatment: With other healthcare providers involved in your care
• For payment: With insurance companies to process claims
• Legal requirements: When required by court order, subpoena, or applicable law
• Service providers: With trusted vendors who assist in operating our website or business, under strict confidentiality agreements
• Safety: When necessary to prevent serious threat to health or safety

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Functional cookies: Remember your preferences for improved experience

You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality. We do not use cookies to collect Protected Health Information.

7. Data Security

NPZ implements industry-standard technical, administrative, and physical safeguards to protect your personal and health information, including:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Staff training on privacy and security practices
• Regular security assessments and audits
• Physical security measures at our Ventura facility

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. NPZ does not sell personal information.

10. Third-Party Links

Our website may contain links to third-party websites. NPZ is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. Treatment services for minors are handled with additional consent requirements from parents or legal guardians.

12. Changes to This Policy

NPZ reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:

NPZ Helpline - Emotional Health Treatment
Privacy Officer
394 E Main St, Ventura, CA 93001
Phone: (805) 507-1854
Email: [email protected]